Avi Benezra on Chatbots: The new SnatchBot PRO-Plan is perfect to scale up an enterprise

As Chatbots driven by AI sees remarkable growth worldwide, SnatchBot, the chatbot marketplace, enables a diverse user base to onboard this technology with ease. Their “no coding” philosophy has paid off to help drive record adoption rates. 

As Avi Benezra explains: “Starting a chatbot with SnatchBot is free and it includes powerful core features that also include a state-of-the-art NLP system. However, for those that need their chatbot to work on a more professional level, the solution is to put it on a PRO-Plan”. 

What features does the new SnatchBot PRO-Plan offer

PRO-Plan pricing has been carefully thought out to give excellent value for money and monthly payments are based only on what the bot is delivering.

Access to premium support

The free Snatchbot platform has community support and will direct queries to resources and previously answered queries. These are interesting and helpful and there is also a live chat option. 

SnatchBot PRO-Plan offers more support by means of one-on-one conversations and guidance from the team to iron out any issues. The “Support Centre” tab appears in the menu and the bot allows for the creation of a ticket for contacting the support team. The response from them is prompt. 

SnatchBot branding removal

Many users of the chatbots created on SnatchBot want the option of removing the branding “Powered by SnatchBot” that is seen in the Persistent Menu. By putting the chatbot on PRO-Plan, the branding message is removed. 

Extended bot plugins

The list of available plugins is extended for PRO-Plan users and they remain active while the bot is in the PRO status. The advanced plugins become inactive if the subscription is cancelled. 

PRO-Plan statistics

Powerful statistics are available to PRO-Plan users. These are invaluable as they allow bot owners to see various parameters of conversations with users. Based on these statistics, the bot’s scenarios can be improved.

Free access to extraction interactions

Every subscription has a subscription tariff messages limit, but within these limits, Pro Bots have free access to the services of Translation and Addresses extraction interactions. 

Know what SnatchBot PRO-Plan will cost

With the PRO-Plan Fee Calculator, the monthly usage fee can be worked out. This can be done from the Configure page and by clicking on the ‘VIEW PRICING’ link. The pricing is based on the number of messages that the chatbot exchanges with users. 

Pricing plan

For up to 10,000 messages the cost is $30, 25,000 messages at $79and increases to $999 for 1,000,000 messages. Once the most suitable plan is chosen, the user has to click the box to accept the conditions and terms. 

For those that anticipate using more than a million chatbots monthly a solution can be found by contacting the team at Snatchbot. 

The PRO-Plan applies to individual chatbots and not the account as a whole. This is important because only the bots that do the harder work need to be paid for. The bots that are on the PRO-Plan are blue-flagged in the top left corner. 

Every exchange reduces the total of the price plan by one. The addition of cards, galleries, RSS feeds and so forth into the interaction is still considered to be one message exchanged. However, if the chatbot’s message is broken into a new bubble or has a delayed response, then the new text will reduce the message by another one. 

Adding funds

Funds can be added to the balance, by clicking on “Add funds to Balance”. The payment options include PayPal or Credit Card and once it has been paid the top up will be added to any previous amount and can be seen in the left hand column where the new balance will be reflected.

By clicking on balance, other details are available and will include payment history. Subscriptions and top up payments can also be managed from here. With every payment that is processed an invoice is sent to the email address specified and the same occurs every month.

With a positive balance the new subscription to Pro-Plan can be completed from the configure page of the chatbot by clicking the ‘subscribe’ button.

The bot is up and running

The bot is now assigned to the PRO-Plan with all its added benefits and the subscription will automatically be renewed on the same date of every month. This ensures that there are always sufficient funds for messages.

Increasing or decreasing the allowance

From the configure page there is the capability to see how many monthly messages the bot has exchanged. 

If the monthly allowance is not enough, the tariff can be increased to the next level and this automatically becomes the recurring tariff, replacing the previous one. If an upgrade occurs before the next payment date, only the difference between the existing tariff and the new one will be paid. 

On the other hand, the tariff can also be lowered by pressing onto the “Change Plan” link, but after 24 hours the charge cannot be refunded. 

 The PRO-Plan can be cancelled within 24hours of subscribing without any charge at all and this applies once a month for each page subscribed. After the 24 hours, there can be no refund to the pricing of the selected plan. Cancellations can be made anytime and only the messages the bot exchanged in any particular month are paid for. 

Other useful information

An alert is sent to notify users who are approaching the threshold limit.

Most importantly, no credit card details are stored by SnatchBot PRO-Plan. These are kept securely with Avangate, worldwide providers of secure online payments.  

What the future holds for SnatchBot PRP-Plan

SnatchBot intends to add more exciting features to PRO-Plan in the near future: watch this space for more updates. 

Suggested reading: See Avi Benezra on European technology