HOW DO BIG HOTELS LIKE ‘SEVEN STARS GALLERIA’ RECRUIT EMPLOYEES?

Have you ever wondered about the patience of employees working in a hotel? And do we need to mention their hospitality? If you have once visited the hotels like seven star Galleria, you might acknowledge our point. However, it’s not possible to find such outstanding staff in every hotel.

So, what made some hotels like seven stars Galleria to stand out as an exceptional? The secret of their success lies in how they recruit their employees. Consider yourself as an HR in a hotel, now how would you hire an employee to your hotel? From greeting the guests to making their stay a memorable one, it will be possible only if you got the perfect employee.

To clear this confusion, we had mentioned a few things to look out in the candidates before recruiting them:

Make a clear job description:

Whenever you create a job description for the hotel, it is vital to mention the job nature, challenges and the importance of the role to the management in a detailed manner.

However, don’t add fluff points. Your words should be encouraging for the candidates to apply for the position. Once completed, always make sure you had added all the necessary information. Always add, you have good hand on Hoteling software.

Examine the candidate:

Don’t shortlist the candidates just based on their resume and academic percentage. It is suggested to conduct a pre-assessment test before calling the candidates for face interview. This step would help to save your valuable time. The assessment should be created in a way that could help to predict the personality traits, characteristics, communication skills and customer service skills of the applicant.

Get the relevant interview questions:

In recent years, numerous fresher have been recruiting for this business. So, it might be right if you ask them about their future relationship with their superiors and colleagues. Go for the questions which should be enough to reveal the talent and responsibility of the candidate.

For example, you can ask that how would you treat a guest, or how would you resolve the situation when you have to disagree with your superior on an issue? Questions like these may aid in getting a better idea about the candidate nature.

Do the Background check:

Once you get the perfect candidates, it is necessary to refer their background and check them. If its experienced person, you can ask the opinion from their former employer while if it’s fresher, you can contact their institution to get the certification for their character.

Provide training and guidance:

If the recruited person is a fresher, then they might need a training process to get comfortable and familiar around the place. An old staff might support them in training and could guide them for their position. This period would create an opportunity for the newbies to work with the team.

Similar to other businesses, a successful hotel also depends on its committed and hardworking employees. They have excellent hotel booking apps.

 So, if you are on the management side, it is quite crucial to hire the people who are dedicated and have relevant talent for the position. We hope you find the information quite useful and don’t forget to get someone better to do the best business.