HVAC answering services: Answering the most typical questions!
HVAC (Heating, Ventilation, and Air Conditioning) companies operate on demand. These are usually local businesses that want to retain a competitive edge and serve customers on time. Sample this – A customer suddenly finds their air-conditioning unit is not working, and it is peak summer. They will be quick to pick up the call, regardless of the time of the day, and call an HVAC company for help. If the company doesn’t answer, they immediately look for alternatives. Each missed call is a lost opportunity for your small business, and that’s why having a live receptionist for hvac contractors is so important. In this guide, we are answering some relevant questions.
What is an answering service?
As an HVAC business, you probably get numerous calls throughout the day. Some people just call to know about pricing and services, while others have emergencies that must be dealt with immediately. With limited staff, it is almost impossible to be available around the clock. That’s where an answering service comes into the picture. These services have live receptionists who ensure each call is answered immediately. Today, virtual receptionists do much more than just pick up calls. They can also forward all necessary calls, manage customer reviews, schedule appointments, and take down messages. Many answering services even handle marketing.
Why does your HVAC company need virtual receptionists?
As a local business, your front desk probably includes two to three receptionists who work during business hours. All calls beyond those hours and on weekends inevitably are either missed or go to voicemail, and it would be rather impossible to call back every caller at a later time. You could lose your competitive edge if this continues to happen. An answering service provides virtual receptionists who are there to ensure 24/7 availability. These professionals work according to the scripts offered by your team, and therefore, the responses are tailored and personalized.
How much do answering services cost?
It depends largely on what you need. For instance, if yours is a bigger business that expects a significant call volume, you will be paying more than a small family-owned business. Answering services have flexible packages and deals, depending on additional things. For instance, if virtual receptionists are handling customer reviews, payments, and appointments, and the service provider allows you to integrate other software, such as QuickBooks, prices might be higher. Even with all that, the costs are much lower compared to having an in-house team of front-desk executives.
How do we compare different solutions for HVAC companies?
Our first recommendation would be to check whether the answering service and their virtual receptionists deal with small businesses and service providers, such as electricians, HVAC, and plumbing companies. You should also check the add-ons that you have and whether the live receptionists can reduce the administrative work of your existing team. The pricing model does matter, but if you get 24/7 support and services for your customers, an additional fee is worth paying. As with any service provider, you should check the reviews and ratings, too.
Change the customer support game with HVAC answering services
As a business owner, you would want to focus on doing more business and reduce the pressure on your team. With HVAC answering services, you are always a step ahead in serving customers and ensuring they feel supported before, during, and after a contract. This will translate into better experiences and higher brand value, and in the long run, you will have an edge over immediate competitors. Not to forget, you can scale your services with time and as demand peaks during certain seasons and months.
Take your time to select an HVAC answering service, but it’s about time that you leverage the power of virtual receptionists for your growing business.
