Using Service Dispatch Software to Improve Your Processes

These days, more and more businesses do the majority of their business online. However, there are still certain businesses that have in-person requirements, particularly when out in the field. In the contracting business, it is essential that all employees, such as plumbers, electricians, and other contractors, are scheduled properly and show up to a job site on time. Because clients have so many options available to them online, it is necessary for contracting businesses to have increased communication options with dispatchers, as well as integrated maps so that they can get to a job site without getting lost.

One such software that can make this process smoother is service dispatch software. Service dispatch software is an excellent tool for all contracting businesses, as it helps make their services more structured and efficient for both clients and the business alike. For clients, the convenience of knowing that a contractor is going to show up when they say they are – which is a notorious problem in the industry – is invaluable. Using the software, the client can also get email alerts about scheduling and can even integrate it with calendar software such as Google Calendar.

There are also numerous benefits for the contracting business as well. For one, a contracting business can use service dispatch software to communicate with contractors. This can not only ben through email but also through instant messaging. Using messaging, dispatches can assign contractors to jobs as needed and also use the software to identify where each contractor is at any time using GPS technology. In doing so, dispatches can better schedule jobs in real-time based on a contactor’s proximity to the job site. Not only does this cut down on travel time for the contractor, but it also makes it much more likely that the job will be performed in a timely manner.

Contracting companies can also use service dispatch software to set schedules in advance, which allows contractors to give their availability for a given period of time. This then allows contracting companies to create scheduling based on that availability instead of constantly having to communicate via phone or text to figure out schedules on a weekly basis. Dispatchers can also set up recurring events within the software and make sure that the same contractor is assigned to that particular job site at the necessary times for the work to be completed.

There are numerous ways that service dispatch software can be used to improve the processes of a contracting business. Not only can it be used to make the scheduling process more efficient, but it can also be helpful for the contractors themselves, who can get real-time updates about jobs and spend less time managing their own schedules. In addition to this, clients of contracting companies get more scheduling transparency so that they can plan their day instead of planning their day around the broad window of a contractor’s schedule. By improving its processes, a contracting company is much more likely to gain referrals and positive online reviews, which is the lifeblood of any business that operates in a local area.